WooCommerce Product Redirects To Different Product URL

WooCommerce Product Redirects To Different Product URL

The issue:

Clicking on a given product in the store brings the user to a different product instead, as if there is some kind of redirect happening that the admin never set.

Example: Clicking a product with the URL "/store/product5" instead goes to "/store/product7". In this case, "/product7/" is also a valid (but separate) product.

The solution:

There are variables in the WP database that store old URLs for pages, similar to a cache. Since it's not exactly cache, however, you'll find that clearing your WP cache doesn't help. You can reset this data by doing the following, a solution provided by "teiV" and "KrissLiss" on this page:

I went into the WordPress database. I did this by logging into my cPanel and navigating to the "phpMyAdmin" option.

I was taken to another screen where I saw that I had two databases. My databases where located in a panel on the top left hand side of the page. I selected my WordPress database (the one with "wp" in the name).

I was then presented with the WordPress tables. From there, I did a search for "_wp_old_slug" and was presented with a list of my old slugs. When you search, make sure you don't leave out the first underscore in "_wp_old_slug" because that makes a difference.

In the search results, I selected and deleted the files whose meta_values pertained to the slug in question.

After deletion, I tested the page in question and it's back to normal!

We tested this on a site having this very issue and can confirm it worked for us.

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Brian Watkins

Brian Watkins

Web strategist, tech geek, and music lover. I've been in the marketing and web development industry for since 2007, combining technical and coding skills with creative writing to improve businesses' websites and better communicate their brands to their target customers. Having worked at both ends of this spectrum — the back end coding and the front end presentation, as well as business operations and strategizing with sales teams — I've gained some valuable insights in making all these pieces mesh.

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design|One|web

design|One|web